Thank you for shopping with our e-commerce store. We strive to provide you with the best possible shopping experience, and we understand that occasionally, you may need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free return process.
1. 14-Day Return Policy:
We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the item and then mail in the returned items within the following 7 days after receiving the Return Authorization code.
2. Return Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. The item should be free from any damage, marks, or alterations.
3. Initiate the Return:
If you wish to return an item, please contact our customer support team within 7 days after the delivery date to initiate the return process. You can reach out to us through returns@curated2go.com or follow the instructions on our website www.curated2go.com. Please provide your order details, including the order number and the specific item(s) you wish to return.
4. Return Authorization Code:
Once your return request is approved, you will receive a Return Authorization code along with detailed instructions on how to proceed with the return. Please ensure that you obtain this code before mailing in the returned items.
5. Shipping and Return Costs:
The customer is responsible for the shipping and handling costs associated with returning the item(s) unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid shipping label for the return.
6. Return Packaging and Condition:
Please securely package the item(s) to be returned to prevent any damage during transit. We recommend using the original packaging if possible. Include all original accessories, manuals, and any other items that came with the product. The item(s) must be in the same condition as when you received them to qualify for a refund.
7. Refund Process:
Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued using the original payment method, unless otherwise specified. Please note that it may take several business days for the refund to be reflected in your account.
8. Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to perishable goods, intimate apparel, health and personal care items, and downloadable software. Please refer to our website or contact our customer support for a list of non-returnable items.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, depending on the situation.
10. Exchange Policy:
At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return as per the return policy and place a new order for the desired item.
Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.
If you have any further questions or concerns, please do not hesitate to contact our customer support team.
